Intensive Case Manager I (ICMS)

Position Summary This position will work as part of permanent supportive housing case management team providing Intensive Case Management Services (ICMS) to formerly homeless individuals and families with chronic medical conditions and co-occurring disorders, who are high utilizers of the Department of Health Services (DHS) hospital and outpatient system. Under the direction of the Tenant Services Supervisor, the Case Manager I (CM-I) is responsible for providing individual case management to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI) and Stages of Change (SoC).

Essential Duties:

• Provide individual case management referrals and supportive services for tenants
• Create and provide group supportive services to tenants
• Maintain proper documentation and current case notes in a computerized database system (CHAMP and HMIS)
• Process housing applications using the Coordinated Entry System (CES), Family Solutions Center (FSC) and interview potential tenants for permanent supportive housing
• Provide crisis management services to support tenant housing retention, increase income and build community engagement
• Provide coverage for programs which are occasionally conducted during evening and weekend hours
• Responsible for reporting abuse, as a mandated reporter
• Present tenant case reviews to the Tenant Services Supervisor on a bi-weekly basis

Basic Qualifications:

• BA in Social Services Field
• Two (2) years case management/client advocacy services with people who have been homeless and/or have a mental illness
• One (1) year experience utilizing a client tracking database system
• Six (6) months experience utilizing evidence based practices in a social services field
• Valid California driver's license
• Access to a personal vehicle to be used to conduct ACOF business
• Ability to meet California minimum and ACOF insurance requirement

Preferred Qualifications:

• Bilingual (English/Spanish)
• Ability to provide basic practice case management approaches in permanent supportive housing
• Demonstrated experience in developing and facilitating life skills groups
• Proficiency with the CHAMP and HMIS database systems
• Knowledge of the Coordinated Entry System and familiarity with the VI-SPDAT
• Ability to provide crisis management services in challenging environments
• Proficiency with Microsoft software programs (Word, Excel, Power Point, Outlook)
• Communicate effectively both in verbal and written formats
• Sensitivity and appreciation of diverse tenant populations
• Extensive knowledge of the Team Concept and ability to navigate social services systems