Program Manager (6386)

Reports to: Regional Director

Department: Emergency Shelter

Region: Riverside County

Goal: Ensure a safe, housing-focused and client-centered shelter that maintains accurate data and strong communication with community partners

• Oversee Guest Services and ensure a guest-focused, trauma-informed delivery

• Coordinate with Case Management, Outreach, and Leasing Agent teams, ensuring a housing-focused operation

• Encourage and discuss progress toward housing with shelter guest

• Coordinate calendars and services provided by partner agencies

• Oversee the collection and distribution of donations

• Assist with monitoring facility security and maintenance

• Ensure enforcement of our good neighbor policies

• Assist with securing necessary resources

• Oversee collection, input, and distribution of intakes/summary sheet /reports

• Develop new partnerships with other agencies in order to enhance our current services

• Manage program budget

• Facilitate Resident Advisory Council and Partnership Meetings

Community Relations

Goal: Positively advance Agencies reputation in the broader community

• Maintain active involvement with neighbors and program partners

• Maintain active involvement with community service organizations

Staff Management

Goals: 1) Elicit optimal performance from staff; 2) Promote Mercy House staff values

• Provide oversight and lead by example in the direction of Site Leads, Intake Specialists, Overnight Coordinators, and Logistics Team

• Oversee the onboarding of new direct reports and coordinate ongoing trainings

• Foster a spirit of teamwork and culture that is consistent with the agency's values

• Maintain transparent communication with staff, supervisors, and all agency partners. Appropriately communicate organization information through group meetings, one-on-one meetings, emails, and regular interpersonal communication

• Assist in various aspects of staff's duties

• Assist in coordinating and managing on-site volunteers

• Assist in coordinating and managing special group events and holiday events

• Provide crisis/conflict intervention

• Conduct 90-day, midyear, and annual reviews

Miscellaneous

• Must participate in networking functions and community meetings

• Attend staff meetings and training workshops as needed

• Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)

• Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications

• Perform ad hoc projects as appointed by Supervisor

Qualifications

Education and Experience

• Associate's degree and at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and addictions issue

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs

• Ability to perform crisis intervention as needed

• Ability to complete job duties that are guest-focused, trauma-informed, and housing-focused

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; speak effectively before small groups; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others

• Dependability, responsibility and the ability to communicate effectively and respectfully are required skills

• Desired skills include organizational skills, strong written and verbal communication skills, strong creative thinking skills, attentiveness to details and being customer oriented

• Fluency in Spanish is of significant value