Regional Director - Homeless Services

Regional Director - Homeless Services (6033)

Mission: To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services.

Job Summary: The Regional Director's primary responsibilities include program management, program development, and community relations. This position oversees the Harrison Hope Center, Housing Solutions, navigation, case management (if applicable), and additional programs within the region. The position leads the team to meet program goals, increase staff professional development, and assure quality control of services. The Regional Director ensures the team practices trauma-informed and client-focused strategies. A flexible schedule is required.

Essential Duties and Responsibilities:

Program Oversight:

• Ensure programs run smoothly, accomplishing program outcomes, maintaining accurate data and strong communication with community partners
• Oversee identified programs to ensure appropriate placement, effective services, and housing focus
• Monitor case files and data bundles to ensure accuracy and compliance with program requirements
• Assist with case management, client issues, and client conflict resolution when necessary
• Assist with community and resident meetings
• Oversee scheduling and coordination of shelter sites with Shelter Administrative Manager
• Oversee coordination of shelter activities and distribution of services
• Oversee implementation of new services
• Provide monthly reports to the Chief Program Officer and Senior Programs Director
• Monitor and manage program budgets for the assigned region; review expenses regularly, support forecasting, ensure spending aligns with contract and organizational requirements, and identify budget variances or fiscal risks

Staff Management:

• Manage and supervise direct staff
• Provide support and guidance when necessary
• Coordinate trainings and orientations
• Conduct team meetings when necessary
• Meet with identified staff individually at least once a month
• Review and evaluate performances
• Conduct midyear and annual reviews

Additional Responsibilities:

• Develop new partnerships with other agencies to enhance services
• Participate in networking functions
• Attend staff meetings, training workshops, seminars and conferences as needed
• Supervise and train on-site volunteers
• Perform ad hoc projects as appointed by supervisor

Schedule: Monday - Friday, 8:00am - 5:00pm (Weekends, evenings, and/or availability to respond to crisis situations may be required depending on programmatic needs)

Benefits Offered:

• Medical, dental, and vision insurance
• Paid Time Off (Vacation + Sick Pay)
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral bonus program
• Opportunities for career growth

Reports to: Senior Program Director Status: Full-Time, Exempt/Salary