Intensive Case Manager I

This position will work as part of permanent supportive housing case management team providing Intensive Case Management Services (ICMS) to formerly homeless individuals and families with chronic medical conditions and co-occurring disorders, who are high utilizers of the Department of Health Services (DHS) hospital and outpatient system.

Under the direction of the Tenant Services Supervisor, the Case Manager I (CM-I) is responsible for providing individual case management to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI) and Stages of Change (SoC). The CM-I will perform specialized tasks including comprehensive case management services such as intake, assessment, goal setting, monitoring and reassessment, life skills, counseling, individual benefit assistance, referrals and linkages to all tenants.

Essential Duties:

• Provide individual case management referrals and supportive services for tenants
• Create and provide group supportive services to tenants
• Maintain proper documentation and current case notes in computerized database systems (CHAMP and HMIS)
• Process housing applications using the Coordinated Entry System (CES), Family Solutions Center (FSC) and interview potential tenants for permanent supportive housing
• Provide crisis management services to support tenant housing retention, increase income and build community engagement
• Provide coverage for programs conducted during evening and weekend hours
• Report abuse as a mandated reporter
• Present tenant case reviews to the Tenant Services Supervisor on a bi-weekly basis

Basic Qualifications:

• BA in Social Services Field
• Two (2) years case management/client advocacy services with people who have been homeless and/or have a mental illness
• One (1) year experience utilizing a client tracking database system
• Six (6) months experience utilizing evidence based practices in a social services field
• Valid California driver's license
• Access to a personal vehicle to be used to conduct ACOF business
• Ability to meet California minimum and ACOF insurance requirement

Preferred Qualifications:

• Bilingual (English/Spanish)
• Experience in permanent supportive housing with individuals and/or families with mental health diagnosis
• Demonstrated experience developing and facilitating life skills groups
• Proficiency with CHAMP and HMIS database systems
• Knowledge of Coordinated Entry System and VI-SPDAT
• Ability to provide crisis management services in challenging environments
• Proficiency with Microsoft software programs
• Strong communication skills both verbal and written
• Sensitivity and appreciation of diverse tenant populations
• Experience in team-building environments