Community Operations Specialist, On The Go

Position Overview:

The Communities Operations Specialist provides customer service, front-desk reception, and program support for two service lines, serving as a primary point of contact for clients, visitors, volunteers, drivers, and community members. This in-person, part-time role is responsible for welcoming guests, responding to inquiries, conducting initial assessments, coordinating referrals, managing transportation-related communications, and maintaining accurate documentation while ensuring compliance with agency policies, confidentiality standards, and HIPAA requirements.

Responsibilities:

• Serve as the First Point of Contact: Greet callers and in-person visitors contacting Jewish Family Service to learn about available programs and services.
• Reception & Visitor Management: Provide reception desk coverage with excellent customer service, welcoming guests in a warm, friendly, and professional manner. Monitor visitor access, ensure all guests follow visitor management procedures, issue visitor badges, notify staff of arriving guests, and maintain compliance with organizational policies regarding access control.
• Maintain the Reception Environment: Keep the reception and front lobby area tidy, organized, and presentable.
• Informed Program Navigation: Listen to callers' and visitors' needs to determine which JFS programs and resources are the best fit, including housing support, counseling, patient advocacy, transportation, and other community-based services. Answer general questions regarding programs and organization information.
• Intake & Assessment: Complete intake assessments, gather required information, and accurately document all interactions in the agency's client database.
• Program & Resource Expertise: Learn and maintain working knowledge of a wide range of JFS programs, eligibility requirements, and community resources to provide accurate information and referrals.
• Transportation Coordination: Assist older adults and other transportation program participants with scheduling rides, dispatching will-call rides, checking voucher balances, and answering questions about transportation services.
• High-Volume Multitasking: Handle incoming calls and front-desk inquiries independently while providing a positive, patient, and professional customer experience.
• Adaptability: Switch seamlessly between multiple programs, priorities, visitor walk-ins, and technology platforms throughout your shift.
• Triage & Routing: Provide support and information while identifying complex or urgent issues that require follow-up, ensuring accurate documentation and timely routing to the appropriate team.
• Confidentiality & Compliance: Maintain accurate records and ensure all client and visitor information is handled in accordance with HIPAA, agency confidentiality standards, and organizational safety procedures.
• Team Participation: Participate in team meetings, training opportunities, and process improvement initiatives.
• What to Expect: This position is ideal for someone who enjoys helping people, can quickly learn new information, and thrives in a fast-paced, in-person environment. In a single hour, you might greet a scheduled guest at the front desk, return a call to provide requested resources, complete an intake for JFS services, and assist an older adult with scheduling a ride to a medical appointment. Success in this role requires strong customer service skills, attention to detail, comfort using multiple software systems, a welcoming presence, and the ability to balance walk-in traffic with phone calls and administrative tasks throughout your shift.

Skills/Experience/Abilities That Are a Must-Have:

• 1-2 years of experience in customer service role.
• Strong proficiency in Microsoft Excel, Word, Outlook, TEAMS and PowerPoint.
• High school diploma or equivalent GED
• Highly organized, assertive and self-directed business style, with strong ability to multi-task and balance competing priorities.
• Experience working with ride scheduling software and database systems (or ability to quickly learn and adapt).
• Excellent communication skills, including the ability to engage with older adults, and enforce policies with empathy.
• Comfort working in an environment where multiple languages are spoken
• Sensitivity to cultural differences present in the organizations/programs service population
• Understanding of the low-income population and the concept of trauma informed care
• Desire to work in an integrated team environment
• Ability to show an unconditional positive regard for clients who turn to JFS for support
• High level of professionalism
• Ability to complete all tasks with accuracy and attention to detail

Skills/Abilities We'd Like You to Have:

• Bilingual English/Spanish preferred
• Prior experience in the non-profit sector

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to sit for extended periods of time, walk, use hands to finger, handle, or free to type, use a mouse, and manipulate small components; reach with hands and arms; and talk or hear to communicate in person, over the phone, video, or with others in a potentially noisy environment. The employee is occasionally required to stand.

• Vision: Specific abilities include close and distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Repetitive motion: Frequently making fast, repeated movements of fingers, hands, and wrists.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Title: Community Operations Specialist

Organization: Jewish Family Service of San Diego

Department: On The Go

Position Type: Part-Time (18-20 hours/week), Non-Exempt

Work Setting: Fully Onsite

Shifts Available:

Shift 1: Monday – Friday, 5:00 PM – 9:00 PM

Shift 2: Saturday and Sunday. 1:00 PM - 9:00 PM

Reports To: Director of Transportation Operations

Pay Range: $21.00/hour

Total Compensation:

In addition to standard pay, compensation for this position includes:

• Generous employer 401(k) contributions

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Sick Pay – 1 hour for every 30 hours

About Jewish Family Service of San Diego

Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.

Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.