CLA Community Life Ambassador

Position Summary

The On-Call Community Life Ambassador (CLA) plays a key role in furthering the Mission's commitment to excellence in service and Christlike compassion. CLAs serve all San Diego Rescue Mission Programs and promotes client's health, safety, accountability, and provide support to clients to create a stable, safe environment necessary to pursue healing. This position supports program objectives, ensures operational integrity, and reflects our values in every interaction with clients, staff, and the public.

On-Call CLAs provide flexible staffing support to ensure continuous student care and program operations when Full-Time or Part-Time CLAs are unavailable due to vacations, illnesses, leaves of absence, or other staffing needs. Weekend and Overnight availability are preferred.

Key Responsibilities

· Monitor assigned floors to ensure client's safety and well-being while also supporting other floors.

· Intentionally connect with clients to provide support and spiritual engagement.

· Support clients in maintaining program specific expectations (program attendance, curfew, alcohol and drug screening, smoke breaks, curfews, hygiene expectations, dorm cleanliness, and medication audits).

· Demonstrate a measurable understanding and implementation of trauma informed care, conflict resolution, and de-escalation techniques while interacting with clients.

· Collaboratively work with other departments to meet organizational and clients needs.

· Facilitate student's admission and discharge.

· Ensure the cleanliness of the program by washing laundry, stripping beds, cleaning empty dorms, community rooms, fridges etc.

· Demonstrate leadership and intervention in emergency situations.

· Recognize suicidal and homicidal ideation and provide trauma-informed crisis interventions.

· Maintain shift notes, reports, and required documentation in accordance with department standards.

· Provide basic administrative support.

· Maintain and adhere to strong professional boundaries.

· Promote community engagement, assist with Mission events, and accompany clients on outings as needed.

· Support and participate in ministry-wide activities and chapels as applicable.

· Collaborate cross-functionally to uphold trauma-informed practices and ensure client dignity.

Qualifications

Staff Expectations

As a representative of San Diego Rescue Mission, all employees are expected to:

· Adhere to the Statement of Faith, upholding biblical principles in all aspects of work and life.

· Be prepared to share the hope you have in Christ. As a representative of Christ, be ready to gently and respectfully share the Good News of Jesus Christ at all times.

· Live out the Mission, Vision, and Values of the SDRM by safeguarding the Mission, pursuing the Vision, and reflecting our core values—Faith, Compassion, Excellence, and Integrity—in both your personal and public life. Remain focused on serving, demonstrating a deep desire to see God transform the lives of those experiencing homelessness.

· Intentionally spend time in God's Word, prayer, staying rooted in a biblical community (local church, ministry, small group) to deepen your relationship with Christ.

· Model servant leadership in all interactions, encourage and support SDRM staff in their walk with Christ, putting the needs of others before yourself.

· Foster a coachable, approachable, and humble spirit, remaining open to feedback, growth, and guidance.