About the role

Under the supervision of the Director of Wallis House, the Part-time Weekend Resident Advisor provides onsite supervision and support to residents, as well as overseeing the safety and security of the facility.

Essential Functions:

Facilitate all intakes for new residents, including collecting data, inspecting resident belongings, and orienting residents to house expectations and guidelines
Provide Residents with a list of house rules
Liaise with the housekeeper to ensure all rooms are clean, tidy and fully-furnished to accommodate resident's needs
Conduct room inspections to ensure Residents are properly maintaining their area, clean and neat manner per house rules
Ensure safety and security within the house at all times
Provide administrative support by answering the phone and greeting visitors and volunteers, ensuring that they have a positive experience
Check in with Residents who are on-site to ensure Resident safety and welfare
Respond to resident complaints in a timely and professional manner
Assist with conflict resolution in coordination with Resident Case Manager, always aiming to maintain a fair, positive, and supportive culture
Sensitive and responsive to the cultural differences among the agency's client population
Actively participate in a quality improvement project
Take on special projects or additional duties as assigned