Community Health Worker (CHW)

The CHW is a field-based member of the ECM Care Team who has lived experience in the ECM Students' community and serves as the bridge between the ECM Student and the healthcare system.

Essential Duties:

• Focuses support on ECM Students who are difficult to engage and/or who have cultural or linguistic barriers to care via field-based contacts including accompaniment to appointments.
• Assists the RN Care Manager, BH Care Manager, and Care Coordinator in panel management by performing delegated activities as assigned.
• Assists the ECM Care Team in engagement efforts of eligible ECM Students in the clinic and within the community.
• Assists Students in navigating the healthcare system and community resources.
• Follows up by phone and in person with eligible ECM Students and students enrolled in ECM.
• Helps Students successfully participate in their medical and/or behavioral health care by overcoming barriers to care.
• Engages with Students in a manner that utilizes evidence-based approaches such as Motivational Interviewing.
• Collaborates on Student care issues with other ECM Care Team Members, participating in weekly systematic case reviews.
• Accompanies ECM Student to office visits as needed and in the most easily accessible setting.
• Engages students in the hospital through in-person visits when able.
• Connects ECM Students to other social services and supports they may need.
• Advocates on behalf of the Students with healthcare professionals.
• Monitors treatment adherence including medication and Shared Care Plan goals.

Education and Experience Required:

• Bachelor's degree in social work, psychology, public health, or related field; or associate's degree AND minimum of two years' experience in client-related field providing case management and community outreach.
• OR high school diploma and three cumulative years of experience of administrative responsibility in providing outreach, substance abuse counseling, reentry services, and case management within a culturally diverse population.
• Strong communication and interpersonal skills capable of building relationships with students, families, team members, and community partners.
• Understanding of various ethnic and socioeconomic backgrounds within a multicultural environment.
• Knowledge of how to administer assessments, substance abuse counseling, reentry services, and case management within a culturally diverse population.
• This position requires local travel and the ability to navigate public transportation with students.

Preferred:

• Bilingual, fluent Spanish/English oral and written skills
• Driver's License

Certifications or Licenses Required:

• Community Health Worker certification through California's HCAI Department (when certification opens)