Case Manager I (Care Navigator) - Family Connection Hub

POSITION PROFILE:

Are you interested in educating others and preventing child abuse? Do you have a deep passion to advocate for individuals and families to know how to access resources and how to navigate services and systems in San Diego? If you answered "YES", then SAY San Diego's Family Connection Hub program may be a great fit for you! A Care Navigator provides assessments, referrals, linkages, and follow-up support to strengthen and improve the well-being of children and families across San Diego County. Position is eligible for hybrid work schedule not to exceed 60% remote and includes working from two offices located in two regions of San Diego County.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Provide short term case management services through a client-centered approach utilizing Motivational Interviewing techniques to complete identified tools for needs assessment.
• Manage full case load of parents/caregivers to include intake, client strength/needs assessment, referral, and follow-up services.
• Maintain accurate client files, document case notes in timely manner, and complete funder reports as requested.
• Schedule and conduct home visits, office/community visits, telehealth or telephonic sessions with clients for intake and or client servicing appointments based on client preference.
• Develop and maintain positive relationships with clients and other connected program partners.
• Receive referrals and contact families within 24 hours.
• Attend monthly multidisciplinary meetings.
• Complete relevant training including Motivational Interviewing, Mandated Reporter training, North Carolina Family Assessment Scale for General Services, Trauma/Trauma-Informed Services, Cultural Competency, Mental Health First Aid, and others as assigned.
• Maintain positive relationships with colleagues, referral sources, funding sources and other collaborative partners.
• Attend and participate in partner and funder-related meetings.
• Participate in outreach activities including community-based events.

QUALIFICATIONS (Education, Experience, and Certifications):

• Experience providing case management/case work services to underserved or special needs populations with varied and complex health, behavioral health, economic and educational circumstances.
• Demonstrated experience working with diverse populations and cultures and socio-economic families within collaborative environment
• Experience compiling statistical data monthly.
• Experience living or working in community to be served, including awareness of available resources, community conditions, barriers, and assets.
• Experience working with child welfare, probation and behavioral health services populations.
• Must have access to reliable transportation and be willing to use it for job-related tasks. Salary Range: 26 to 27.3 Hourly