E-Commerce Associate

E-Commerce Associate

Summary Description:

Assists with daily E-Commerce operations, ensuring consistency, compliance, and achievement of sales and productivity goals. This position reports to the E-Commerce Manager.

Exemplary Duties / Responsibilities:

Listing:

• Identify saleable items for E-Commerce Platforms.
• Research items, when necessary, could entail internet searches or reading available information from books or magazines.
• Photographs items, edits, crops, and downloads images to approved e-commerce platforms, as needed.
• Post the item for auction by providing an accurate description/information together with the corresponding minimum bid.
• Authenticate merchandise as needed.
• Keep an organized and accurate inventory of items posted.
• Assists with pulling items for re-listing.
• Assists in sorting, identifying and preparing items for photographing.
• Assists with filling items and maintaining the storage shelves.

Customer Service:

• Assists with answering customer inquiries either by e-mail or phone, including but not limited to:
• Shipping
• General merchandise
• Refunds
• Damages
• All other inquiries related to E-Commerce goods and services.
• Help facilitate shipment of items sold.

Shipping/Receiving:

• Prepares production invoices, records and store shipments.
• Attach identifying information to goods for shipment.
• Responsible for the safe working environment in shipping dock area and reporting all safety hazards to supervisor.
• Assists with loading trucks for deliveries.
• Transfers items to shipping from another area/department.
• Operates department equipment, i.e. Pack size box maker and shredder.
• Coordinates shipping activities with E-Commerce Management.
• Assures proper rotation of stored donations.

Additional Duties/Responsibilities:

• Works overtime if required.
• Safeguards company property, including donated goods. Reports any incidents of theft or unauthorized possession, abuse or negligence of company property.
• Always act safely, following all safety rules and regulations.
• Follows all company policies and procedures.
• Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed.
• Uses good interpersonal skills such as courtesy, sensitivity, politeness, and thoughtfulness.
• Works with trains, and/acts as a good example for program participants receiving training at Goodwill.
• Assisting with onsite customer pick-ups.
• Ensures work area is a clean, orderly, and safe manner, which may include daily floor mopping and related tasks assigned.
• Responsible for assessing and evaluating merchandise on the receiving dock for product received and shipment to stores.
• Tracks target salvage, communicates any irregularities.
• Attends General Assembly, Department and Safety meetings.
• Performs other job-related duties as required.

Minimum Qualifications:

Education/Experience:

• 1 year of experience in a similar role

Knowledge & Skills:

• Must be able to operate a digital camera.
• Must be able to lift up to 50 pounds.
• Basic PC & related equipment proficiency.
• Knowledge and comfortability of Windows, Excel, Word, Internet and Outlook.
• Experience with photo editing software.
• Adobe Photoshop and Microsoft Applications preferred.
• Must be able to type 45 WPM.
• Outstanding written and verbal communications skills
• Ability to read and write fluently, with emphasis on correct grammar and spelling.
• Ability to provide good customer service with strong interpersonal and communication skills.
• Proven social media working experience

Core Competencies:

To perform the job successfully an individual should demonstrate the following competencies:

• Safety & Compliance - Adheres to safety protocols, especially in the shipping dock, and complies with all operational guidelines.
• Problem Solving - Identifies issues in listing, shipment, or inventory processes and suggests solutions.
• Attention to Detail - Accuracy in product descriptions, image quality, and ensuring all inventory data is correct.
• Technical Proficiency - Ability to use e-commerce platforms (Shop Goodwill, eBay), digital photography tools, photo-editing software, Carrier (FedEx) website, and basic office tools (Excel, Word, Outlook).
• Customer Service Proficiency - Responds promptly and professionally to customer inquiries, resolves issues, and ensures customer satisfaction
• Organization Skills -Keeps inventory organized, manages the flow of goods for shipment, and ensures efficient handling of incoming/outgoing goods.
• Teamwork - Willingness to assist others and promote a supportive team culture.

Location:

• Assigned District