RHAS/RSS Administrative Assistant

Under the direction of the Relative Home Assessment Services (RHAS) and Relative Support Services (RSS) Program Director, the RHAS/RSS Administrative Assistant greets callers and visitors to the Franklin facility.

Essential Functions:

• Provide a helpful, welcoming, and culturally sensitive environment to all callers and/or visitors to the Franklin office.

• Screen calls and provide information regarding the program.

• Maintain departmental databases for both RHAS/RSS contracts in SharePoint, Binti and EXYM.

• Open and close cases ensuring all demographic information is uploaded accurately.

• Create and maintain RHAS/RSS files, opening and closing physical charts and updating spreadsheets.

• Assist in completing purchase orders, tracking orders and preparing weekly and monthly RHAS/RSS invoices.

• Assist with incoming and outgoing RHAS/RSS referrals weekly.

• Track and reach out to caregivers and collaborate with other CBO/DCFS partners.

• Schedule meetings and appointments as directed by Director of RHAS/RSS, including CPR/First aid outreach/tracking for RHAS Spanish speaking caregivers.

• Compile RSS/RHAS Monthly Reports and POM data.

• Create and maintain RFA Trainings Sign in sheets and create Zoom email invites/meetings.

• Maintain bi-weekly office supply inventory order.

• Print all necessary packets for the RHAS/RSS Team such as Training Packets, Orientation, and Intake folder for each program.

• Process CPR Invoicing monthly and redirect documents to appropriate staff.

• Mail out RHAS/RSS Evaluation Surveys and track responses on the appropriate databases.

• Assist with drafting agenda and transcribing minutes during weekly team meetings.

• Actively participate in quality improvement projects.

• Sensitive and responsive to the cultural differences among the agency's client population.

• Works to promote and support justice, equity, diversity, and inclusion at all levels in the organization.

• Works to promote a trauma-informed work environment.

The Administrative Assistant will take on special projects or additional duties as assigned by the Director of RHAS/RSS.