Client Engagement Specialist (Mission Valley), Safe Parking Program

Jewish Family Service is seeking a compassionate, mission-driven Client Engagement Specialist to join the Safe Parking Program team in Mission Valley. This position plays an integral role in supporting individuals and families experiencing homelessness.

Responsibilities:

• Create a welcoming environment for Safe Parking participants
• Guide participants to their parking locations
• Complete intake tours, paperwork, and data entry into ETOi database
• Complete agency logs and incident reports in a timely manner
• Communicate concerns or issues to supervisor appropriately
• Assist participants with resources for basic needs and program guideline clarification
• Ensure programmatic guidelines are upheld and followed
• Conduct daily/nightly attendance checks
• Assist in mediating and resolving client concerns
• Provide immediate and professional response to security/safety emergencies
• Know clients' needs and ensure they are connected to support services
• Remain alert and active during shift
• Perform other duties as assigned

Required Skills/Experience:

• One year experience in a similar role or equivalent combination of training, education, and experience serving the underserved/unhoused population
• Excellent communication skills
• Skilled in navigating computer systems, databases, and mobile phone technology
• Ability to work flexible overnight schedule, including weekends and holidays
• Comfort working in multilingual environment
• Experience setting limits when working with stressed clients while demonstrating good customer service
• Unconditional positive regard for clients
• Ability to walk/stand for long periods of time
• Reliable transportation

Preferred:

• Previous social service/housing/homeless experience
• Bilingual English/Spanish

Physical Requirements:

• Walk and navigate uneven terrain (gravel parking lots)
• Lift 20-25 lbs
• Stand/walk for extended periods

Compensation includes comprehensive low-cost healthcare, employer 401(k) contributions, employer-covered life insurance, paid vacation and sick leave, 15 paid holidays, and 2 wellness days annually.