Case Manager (Shelters)

POSITION SUMMARY

The Case Manager is responsible for creating a positive and empathetic environment while assisting residents in accessing appropriate housing and services through one-on-one case management and coordination of services with partner agencies. The Case Manager and Housing Specialist develop individualized case plans that promote client progression towards securing housing, obtaining medical insurance, increasing income, and other needs to be self-sufficient and ultimately secure and maintain housing.

ESSENTIAL DUTIES & RESPONSIBILITIES

Perform intakes, interviews, and assessments and refer clients to appropriate community resources. Work with clients to identify and overcome barriers to securing housing and increasing income. Assist clients with obtaining and completing necessary documents to access housing, benefits, or increasing income. Support family stabilization. Maintain prompt documentation using HMIS, following agency and best standard practices.

Assess the client's needs, and arrange, coordinate, monitor, evaluate, and advocate for a variety of services to meet those complex needs, including: Assist clients in identifying, enrolling, and attending medical, substance abuse, and therapeutic services. Document educational assurances and identify education resources. Connect clients with partner agencies and services. Assess clients for employment, social security, and disability eligibility. Assist clients in benefits enrollment. Assist in coordinating transportation for clients for necessary appointments. Assess and address housing barriers, including assisting clients to acquire and submit necessary identification documentation, proof of homelessness, benefits statements, proof of identity, etc. Assist clients in accessing and securing permanent housing or other relevant longer-term housing.

Meet with clients at least weekly to review, evaluate and support individualized housing, financial, and self-sufficiency action plans. Address unanticipated client needs/issues as they arise. Participate as a multi-disciplinary team member that reviews client cases and develops action plans that meet each client's individual needs. Maintain a safe and healthy work environment by adhering to organization standards and all applicable Federal, State, and local laws. Participate in staff training, staff meetings, and development activities as directed. Perform other duties as directed by management.

QUALIFICATIONS

Candidates must meet one (1) of the following: Bachelor's Degree from an accredited four-year college or university with major coursework in healthcare, psychology, sociology, social work, public administration, or a related field, AND one (1) year of applicable job experience; OR Associates Degree with a focus on healthcare, psychology, sociology, social work, public administration, or a related field AND two (2) years of applicable job experience; OR High school diploma or GED and two (2) years of lived experience, AND at least two (2) years of practical job experience supporting vulnerable populations.

CPR and First Aid, and NARCAN certification required.

KEY SKILLS

Strong written and verbal communication skills. Understanding confidentiality protocols and protecting personal information. Ability to adhere to policies and procedures. Ability to organize and prioritize projects and multiple tasks effectively and promptly. Effectively problem-solve and maintain composure in high-pressure situations. Act as a liaison with partner agencies. Ability to work independently with minimal daily supervision. Knowledge of Housing First, Trauma-Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations, and Prevention and Diversion, preferred. Bilingual speakers preferred. Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint, required. HMIS experience preferred.

BENEFITS

Alpha Project offers a generous benefits package, including 14 paid holidays, paid vacation, sick leave, and 100% employer-paid medical, dental, vision premium, and group life insurance.