Coordinator - Agency Relations

Hours: Full-time, non-exempt hybrid

Position Overview:  The Agency Relations Coordinator will report to the Agency Relations Manager and play a key role in establishing and deepening relationships with Food Forward’s network of hunger relief partners across Southern California. The primary goal of this position is to help strengthen ongoing partnerships through outreach and engagement while enhancing support for efficiency and accountability in distributing millions of pounds of fresh produce to our partner agencies across Southern California. This position will be primarily based at Food Forward’s headquarters in North Hollywood, with additional regular work conducted at our warehouse in Bell. The role requires regular travel to visit receiving agencies throughout Los Angeles County, with occasional visits to partners in Ventura County and Southern California service areas as needed.

Core Responsibilities:

• Serve as a point of contact with partner agencies and maintain strong relationships with them. 
• Maintain Wholesale Recovery Program (WRP) calendars and schedules daily.
• Coordinate, schedule, and track receiving agency pick-ups. 
• Maintain communication and coordination between the WRP team and agency partners, manage schedule changes, respond to requests, and ensure timely reminders and follow-through.
• Maintain receiving agency data in Food Forward’s data management systems accurately and in a timely manner.
• Assist in the processing of weekly, monthly, and annual reports
• Maintain and update programmatic and administrative materials as they related to Agency Relations
• Support in the onboarding and program placement of all new receiving agencies
• Conduct on-site receiving agency visits to deepen relationships, strengthen communications, ensure compliance, and provide feedback on programming
• Ad hoc duties as assigned

Minimum Requirements:

• Bilingual: Fluent in spoken and written English and Spanish required, with the ability to translate written materials and interpret conversations as needed.
• Experience with scheduling and calendar management
• Customer service and account management skills
• Strong attention to detail with the ability to manage and prioritize multiple factors
• Excellent written and verbal communication, analytical and presentation skills
• Strong ability to prioritize projects and meet deadlines
• Proficiency in Microsoft Excel and Google Workspace
• Familiarity with Salesforce or comparable CRM systems
• Willingness to travel regionally regularly and work a flexible schedule, including the possibility of early hours and weekends
• Must be willing and available to use personal smartphone (cell phone stipend paid semi-monthly)

BENEFITS

• Medical, Vision, Dental, and Life/Voluntary Insurance coverage, FSA/Dependent Care, Pet Insurance, Retirement Plan with up to 4% employer matching, Generous Paid-Time-Off policy and Holiday allocation
• Cell phone and internet monthly allowance

How To Apply: 

Submit a cover letter and resume in PDF using this following link - https://foodforward.org/join-our-team/#join-now The subject line should read, Coordinator - Agency Relations (Your Name). The cover letter must include answers to the following: 1) Where did you discover this listing? 2) If you were a variety of produce, what would you be and why?

No phone calls. Please follow these instructions to ensure that we process your application.

Food Forward is committed to building a diverse and inclusive team that reflects the communities we serve. We welcome candidates from all backgrounds and experiences and are dedicated to creating a workplace where all employees feel valued and respected